Details
The ITIL® Foundation Certificate allows participants to gain a comprehensive grounding in the aspects of ITIL® Service Management. Participants will be prepared for and appear the one hour, multiple-choice ITIL®Foundation
Certificate in Service Management Exam. Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation. The interlocking
IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Course Description
This course leads to the ITIL® Foundation Level Certification. Participants are prepared for the Foundation examination. The Foundation qualification is a pre-requisite for the ITIL® Intermediate Examinations. The ITIL Foundation Examination is a closed-book,
60 minutes, 40 multiple choice question paper. The pass mark is 65% (26 marks required to pass out of 40 available).
Course Objectives
- To provide a basic understanding of the ITIL framework
- To understand how ITIL can be used to enhance the quality of IT service management within an organization
- To enable comprehension and / or awareness of key areas of the 5 ITIL core books:
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- To prepare to sit the ITIL Foundation Exam
Course Constituents
- Study guides including Video tutorials: Study as you prefer using PDF files, video tutorials, HTML format or podcasts. Explain the goals, objectives, scope and basic concepts of core ITIL® processes & functions and other syllabus areas of ITIL
- Podcasts: Download it and listen to it at your convenience
- Interactive Case Study: Professor Bubbleman App to help you apply the concepts learnt in real life scenarios
- Interactive Glossary: Both PDF as well as interactive glossary tool provided to help you revise quickly
- Crossword: Test your knowledge and have some fun doing it
- Phone App: Download a very effective phone app to study on your mobile
- Chapter Tests and Evaluation Tests: These tests assess the delegate's degree of understanding of the respective chapter content
- Sample Papers: To get a feel of the actual ITIL Foundation exam, take the full length sample papers as part of our online course and assess your responses with the provided answers to the same
- PDU Certificate: 18 PMI PDUs certificate to help to cater to the needs of continuing education units for PMP certified professionals
Outline
Introduction
- Service Management
- Understand Service Management technology
- Overview of the Service Lifecycle ITIL® library
- Introduction to Functions and Processes/li>
Service Strategy
- Introduction, goals, objectives and key-principles of Service Strategy
- Basic concepts, activities and challenges of Demand Management
- Objectives and basic concepts of Financial Management
- Objectives and basic concepts of Service Portfolio Management
Service Design
- Basic concepts of Service Level Management
- Basic concepts of Availability Management
- Basic concepts of Capacity Management
- Basic concepts of Information Security Management
- Basic concepts of Supplier Management
- Basic concepts of Availability Management
- Basic concepts of IT Service Continuity Management
Service Transition
- Introduction, goals and objectives of Service Transition
- Objectives and basic concepts of Change Management
- Objectives and basic concepts of Service Asset and Configuration Management
- Objectives and basic concepts of Knowledge Management
- Objectives and basic concepts of Release and Deployment Management
Service Operation
- Goals, Objectives and Communication in Service Operation
- Objectives and basic concepts of Event Management
- Objectives and basic concepts of Incident Management
- Objectives and basic concepts of Problem Management
- Objectives and basic concepts of Request Fulfilment Management
- Objectives and basic concepts of Access Management
- Objectives and roles of Service Desk Function
- Objectives and roles of Technical Management Function
- Objectives and roles of IT Operation Management Function
- Objectives and roles of Application Management Function
Continual Service Improvement
- Goal, scope and objectives of Continual Service Improvement
- CSI Model
- Authority Matrix
- RACI Model
- Metric, Key Performance Indicator and Baseline
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Cognitel is India’s leading and premier Information Communication Technology (ICT) training and consulting organization. From its year of inception, Cognitel has delivered cutting edge technical and business trainings to large fortune 500 companies.
Cognitel has also been engaged by leading companies to develop highly customized content for their own consumption.
Cognitel’s fast growing list of clients include companies across the world like Airtel (India, Africa, Bangladesh), Vodafone (India), Etisalat (Middle-East), AXIS (Indonesia), Viva (Bahrain), Ericsson (India), Huawei (India), Alcatel Lucent (India, Romania), Indus Towers (India), Bharti Infratel (India), American Towers (India), India Infoline (India), Tech Mahindra (India), Gulf Business Machines (Bahrain), Evalue Serve (India), Telesonic (India), etc.
Cognitel is in its 6th year of operation and has been able to carve an independent presence of itself, in the education market.
Cognitel has also been engaged by leading companies to develop highly customized content for their own consumption.
Cognitel’s fast growing list of clients include companies across the world like Airtel (India, Africa, Bangladesh), Vodafone (India), Etisalat (Middle-East), AXIS (Indonesia), Viva (Bahrain), Ericsson (India), Huawei (India), Alcatel Lucent (India, Romania), Indus Towers (India), Bharti Infratel (India), American Towers (India), India Infoline (India), Tech Mahindra (India), Gulf Business Machines (Bahrain), Evalue Serve (India), Telesonic (India), etc.
Cognitel is in its 6th year of operation and has been able to carve an independent presence of itself, in the education market.
- Cognitel is one of the few companies in the world, who has built a state of art ICT Lab (test bed of BTS, BSC, RAN, Transcoder, Routers, Switches, Firewall, MUX, MW, etc.) at Gurgaon
- Cognitel is the first company to host the ICT lab on cloud, which means, the students can access the lab, remotely. This does not limit us to only telecom, but extend our facilities to IT trainings, such as VMware, Cloud Infrastructure, Servers and Storage, etc. ...
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