Details
Overview
The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. In the year 2013. OGC has sold 51% stake to Capita and labeled it as AXELOS. It has been developed in collaboration with leading indusry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the defacto standard for best practice in IT Service Management.
The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. In the year 2013. OGC has sold 51% stake to Capita and labeled it as AXELOS. It has been developed in collaboration with leading indusry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the defacto standard for best practice in IT Service Management.
Outline
- Introduction to ITL
- Key Conepts of IT and Roles
- IT Service Management Concepts (types of services, type of service providers, classification of services, RACI, Service Assets, Governance, Risk & Types of Delivery Models.)
- Service Lifecycle Seruvce Strategy (Servuce Portfolio Management, Demand Management, Finance Management, BRM)
- Service Design (Design Coordination, Service Level Management, Supplier Management, Service Catalogue Management, Availability, Capacity, Continuity, Security Management)
- Service Transition ( Transition Planning and Support, Change, Release & Deployment, SACM & Knowledge Management)
- Service Operation (incident Management, Problem Management, Access Management, Event Management & Request Fulfilment)
- Functions (Technical Service Management, Application Management, IT Operations Management & Service Desk)
- Continual Service Improment
- 4 Full Length Sample Examination
- AXELOS ITIL Foundation examination
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