Details
The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts,
consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.
Outline
ITIL Foundation - Course Objectives
- Introduction to ITIL - Overview of ITIL & Basic Concepts
- Service Strategy - How to align IT strategy with business goals and expectations
- Service Design - Transform business requirements into strategic solutions
- Service Transition - Manage change, risk, and quality assurance
- Service Operation - Establish day-to-day business operations and customer expectations
- Continual Service Improvement - Strategies for overall process and service improvement
- Prepares participants to take and pass the ITIL Foundations Certification examination successfully
- Exclusive access to trainer for after training query clarification
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Moulik IT Services LLP is IT Service Company focused on delivering high quality services to our valued customers. We understand customer needs and deliver value for money. We strongly believe in professionalism and ethics which we demonstrate in our business.
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
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