Details
The purpose of the ITIL® 2011 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
Adept specializes in training and certifications in the IT, Information Security, Project Management, and Governance/Compliance Field.
We offer classroom, private, and corporate in-house training all over the Middle East.
Adept has certified over 100,000 professionals since 2004, with offices around the globe. We are a leading training provider for several Fortune 500 companies, governments, and SMEs.
We are a fully accredited training, courseware, and examination provider with fully-certified expert trainers leading our courses.
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