ITIL Foundation Certification

A few years ago my Grand Father asked me if there are televisions in the market that are reliable enough to run longer without any issues at the least for a year. Today that question has been dissolved. Similarly, when we turn-on a car’s ignition, we expect the car’s engine to start rolling, ready for drive. You spend months writing system code and then rely on a 3rd party tool to compile and prepare the executable for you. In 1990's if someone were to ask, 'why do you need a mobile phone', the only answer back then - to 'make and receive calls'. If you were to ask the same question today, it could pretty well take couple of A4 size sheets to write down the complete answer. Not so many years ago these very basic things were not as reliable as they are today. What has changed? One powerful word, Technology! We all know almost impulsively that the advances in technology have made them significantly dependable enough to be considered an ABSOLUTE utility. Humans cannot live without technology (IT).

However, just having the best possible technology will not ensure IT provides utility-like reliability to the recipients of those services. Professional, responsive, value-driven service management with empowered people, supporting processes, reliable partners and fit-for-purpose and use products is what brings this quality of service to the business. It is all about how they are managed. This is IT service management! ITIL is the most widely accepted approach to IT service management in the world which helps deliver value to the customers of IT service providers. It brings the best of all worlds together into one cohesive common sense guidance.