Details
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) Infrastructure,Development,and Operations. ITIL Foundation is a comprehensive collection of best practices framework from the Cabinet Office,
UK, in delivering IT services effectively and efficiently that brings value to customers. It provides IT professionals with insights and the tools for getting one step ahead in delivering or supporting IT services.
Outline
- Introduction to ITIL Concepts, Terminology - Gain a high level overview of ITIL.
- The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
- Service Strategy - How to align IT strategy with business goals and expectations.
- Service Design - Transform business requirements into strategic solutions.
- Service Transition - Manage change, risk, and quality assurance.
- Service Operation - Establish & stabilize day-to-day business operations and customer expectations.
- Continual Service Improvement - Strategize for overall process and service improvement.
- Prepares participants to take and pass the ITIL Foundations Certification examination successfully.
- Increase your visibility and become a more valuable member within your organization.
- Earn PDUs for maintaining your PMP® Credentials.
- This course is packed with stimulating discussions, lots of practical examples.
Reviews
Be the first to write a review about this course.
Write a Review
Multisoft Systems - a leading training provider company offers quality IT training and certification programs in various fields of technology including C, C++, Embedded Systems, .Net, Java, PHP, Oracle, Software Testing, Android, PMP, MSP, CCNA, RedHat Linux, CBAP, SAS, SAP and many more since 2002.
Related Courses
NovelVista Learning Solutions
AADS Education
QAI Global Institute
