Details
- Anyone who requires a basic understanding of the ITIL® Framework and how it may be used to enhance the quality of IT Service Management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program.
- IT professionals, business managers and business process owners.
- Anyone who wants to build career in IT should attend this course, irrespective of the stream. Even we recommend this to the Students who are still pursuing Btech, Mtech, MCA or any IT related courses.
- ITIL® Foundation Certificate in your Hand.
- Earn 30% to 50% more compared to non ITIL® professionals.
- ITIL® can get you a promotion in your organization.
- More job opportunities in global job market.
- ITIL® certification makes it easier for you to search the job in international market.
- Be part of the ITIL® family (ITIL® certification has grown to become the most widely accepted approach to IT Service Management in the world, Over one million IT professionals worldwide have already discovered the benefits of ITIL® certification).
- After completion of the training program you will be able to contribute towards adopting and implementing ITIL®best practices in your organization.
- Gain the relevant knowledge, skills and techniques.
- Improvization of the IT services.
- Reduction of the costs.
- Create greater customer satisfaction with a professional approach to service delivery.
- Improvization of the product.
- Deploy the IT skills and experience to improvize the service delivery.
- Bring an overall improvement in the delivery process of the third party.
- By completing certification in an ITIL® discipline, professionals gain a systematic and professionally valued approach to best practice methodology.
- The IT Infrastructure Library (ITIL® ) represents the world's most widely recognized set of IT service standards. Consequently, most businesses are looking for certified ITIL® professionals to optimize their IT processes. IT Professionals across the globe are fast becoming ITIL® certified to advance their career. Every IT professional should seriously consider obtaining ITIL® certification.
- Increasingly, prospective clients and employers are making ITIL® Certifications a prerequisite for consideration in picking people for various roles.
Course Content Overview
- Service Lifecycle: Introduction to Service Management, understand the fundamental ITIL® lifecycle stages, definitions, processes, functions, roles & responsibilities
- Service Strategy: How to align IT strategy with business goals and expectations
- Service Design: Transform business requirements into strategic solutions
- Service Transition: Manage change, risk, and quality assurance
- Service Operation: Establish day-to-day business operations and customer expectations
- Continual Service Improvement: Strategies for overall process and service improvement
- Exam: Prepares participants to take and pass the ITIL® Foundations Certification examination successfully
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service management as a practice (comprehension)
- The ITIL® service lifecycle (comprehension)
- Generic concepts and definitions (awareness)
- Key principles and models (comprehension)
- Selected processes (awareness)
- Selected functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
- Competence and training (awareness)
The purpose of this course is for students to build a fundamental understating of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL®) as approached in the latest version.
Outline
Session 1: Introduction to Service Management Lifecycle
Overview of ITIL® ®, Basic Concepts, Principles of Service Management, Service, Processes, Functions, Roles & responsibilities
Session 2: Service Strategy
Concepts and Models, Processes , How to align IT strategy with business goals and expectations
Session 3: Service Design
Concepts and Models, Key Principles, Processes, Transform business requirements into strategic solutions
Session 4: Service Transition
Concepts and Models, Key Principles, Processes, Manage change, risk, and quality assurance
Session 5: Service Operations
Concepts and Models, Key Principles, Processes and Functions, Establish day-to-day business operations and customer expectations
Session 6: Continual Service Improvement
Concepts and Models, Key Principles, Processes and Strategies for overall process and service improvement
Session 7 : Summary and Exam Practice
Review of Key Concepts, Prepares participants to take and pass the ITIL® Foundations Certification examination successfully
Session 8 : Exam