Details
OVERVIEW
IT service management is a practice that gives importance to the delivery of high-quality IT services, with the goal of delighting customers. IT Infrastructure Library is the most recognized framework for IT service management in the world. It draws from best
practices in public and private sector companies around the globe. It acts as a guide for organizations for the provision of high-quality IT services and the processes, functions and capabilities that support them.
There is a critical and huge demand for IT Infrastructure Library certified professionals who are trained to implement best practices, protocols and standards in IT services. Once you gain knowledge of this framework, you can help bring about greater customer
satisfaction, reduced costs and increased productivity for your organization. IT Infrastructure Library 2011 Foundation (the upgraded version of IT Infrastructure Library V3) is the starting point to build expertise in the domain.
OUTLINE
- Service management as a Practice
- The IT Infrastructure Library service lifecycle
- Generic concepts and definitions
- Key principles and models
- Selected processes
- Selected functions
- Selected roles
- Technology and architecture
- Competence and training
WHO SHOULD ATTEND
- Individuals who require a basic understanding of the IT Infrastructure Library framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted IT Infrastructure Library who need to be informed about and thereafter contribute to an ongoing service improvement programme.
- This may include but is not limited to, IT professionals, business managers and business process owners
Graspskills is an IT service training and consulting organization. We conduct corporate trainings and open house workshops in Information Technology. We provide training for management courses, Agile courses, IT courses and other courses.
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