Details
The Planning, Protection and Optimization (PPO) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.
The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.
Outline
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
- Service design in PPO and lifecycle context
- Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
- Capacity management as a capability to realize successful service design
- Availability management as a capability to realize successful service design
- IT service continuity management as a capability to support overall business continuity management
- Information security management as part of the overall corporate governance framework
- Planning, protection and optimization roles and responsibilities
- Technology and implementation considerations
- Organizational roles relevant to PPO
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
