Details
Service Transition is the set of activities/processes that work within the requirements defined in Service Strategy, encoded in Service Design are realized in Service operation, while controlling risk of failure and disruption.
The ST processes combine the practices of Release management, Program/Project Management and Risk Management.
The purpose of ST is to ensure that new/changed services meet the expectations of the business as documented by the SS and SD phases.
The objectives are:
- Plan/manage efficient/effective service changes
- Risk management for all service changes (new, changed, retired).
Outline
The course content of ITIL Intermediate ST:
- Introduction to service transition
- Service transition principles
- Service transition processes
- Managing people through service transitions
- Organizing for service transition
- Technology considerations
- Implementing and improving service transition
- Challenges, critical success factors and risks.
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
