Details
Continual Service improvement looks for ways to improve process effectiveness and efficiency as well as cost effectiveness.
The purpose of CSI is “ to align IT services with changing business needs by identifying and implementing improvements to IT services that support business process.”
There are three important rules of management that relate to CSI:
- To manage you must first control
- To control you must first measure
- To measure you must first define
Outline
ITIL Intermediate CSI - Course content
- Introduction to CSI
- CSI principles
- CSI process
- CSI methods and techniques
- Organizing for CSI
- Technology considerations
- Implementing CSI
- Challenges, critical success factors and risks
Reviews
Be the first to write a review about this course.
Write a Review
Moulik IT Services LLP is IT Service Company focused on delivering high quality services to our valued customers. We understand customer needs and deliver value for money. We strongly believe in professionalism and ethics which we demonstrate in our business.
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
