Details
The Service Offerings and Agreements (SOA) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.
The SOA course is designed to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. It also provides guidance on how service offerings can be developed to support both business and user needs.
Outline
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
- Overview of SOA processes and basic principles
- The value to the business of SOA activities
- How the SOA processes rely on a good business case
- How the SOA processes rely on a good understanding of return on investment (ROI)
- Processes across the service lifecycle pertaining to the service offerings and agreements curriculum:
- Service portfolio management, which provides documentation for services and prospective services in business terms.
- Service catalogue management, which is concerned with the production and documentation of the service catalogue from a business and a technical viewpoint.
- Service level management, which sets up a service level agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place.
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
