Details
VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.It helps organizations to define their service management principles. These principles will be relevant to all products
and services, and include areas like security, quality, cost and risk. Service management principles are defined and communicated throughout the organization, acting as ‘guardrails’ or guides for all product and service development and operation.
VeriSM™ also helps organizations to evolve their operating model, based on an integrated selection of management practices. VeriSM™ provides flexibility and responsiveness as opposed to a ‘one size fits all’ approach. This is necessary since all organizations
are different, in terms of their size, the types of customers they serve, and their culture. VeriSM™ doesn’t tie organizations to a single management product and it allows the operating model to change when required.
VeriSM™ is:
Value-driven: focuses on providing value to the business
Evolving: an up to date approach which will continually evolve
Responsive: facilitates a tailored approach depending on the business situation
Integrated: helps you fit all the different practices together
Service
Management
Outline
- The service organization
- Service culture
- People and organizational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started.
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
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