Details
The Operational Support and Analysis (OSA) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
The content of the course is based mainly on the best practice guidance contained in the ITIL Service Operation publication.
It also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or programme can provide the high quality and cost effective IT services that are required to meet organizational needs.
Outline
Candidates can expect to gain competence in the following areas upon successful completion of the education and examination components related to this certification:
- The value to the business of OSA activities
- How OSA activities support the service lifecycle
- Optimizing service operation performance
- the processes in OSA interact with other service lifecycle processes
- How to use the OSA processes, activities and functions to achieve operational excellence
- How to measure OSA
- The importance of IT security and its contributions to OSA
- Understanding the technology and implementation considerations surrounding OSA
- The challenges, critical success factors (CSFs) and risks associated with OSA
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
