Details
Service Operation manages the day-to-day operation of a service and provides guidance on the effective and efficient delivery and support of services.
The purpose of SO is “ to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers.”
The objectives include:
- Maintain business satisfaction and confidence
- Minimize the impact of failure on day-to-day operations
- Ensure services are provided to authorized users only
Outline
ITIL Intermediate SO - Course content
- Introduction to service operation
- Service operation principles
- Service operation processes
- Common service operation activities
- Organizing for service operation: functions
- Technology considerations
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Moulik IT Services LLP is IT Service Company focused on delivering high quality services to our valued customers. We understand customer needs and deliver value for money. We strongly believe in professionalism and ethics which we demonstrate in our business.
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
