PEGA (PRPC) 7.2 Certification

Pega Systems Inc. is a Cambridge, Massachusetts based Software Company. It is known for developing softwarefor Customer Relationship Management (CRM) and Business process Management (BPM).

These two functions are put to use in various BPOs and Customer care centres to understand the user’s queries and responses and also to improve the products and services provided by the firm in question.

CRM is Customer Relationship Management, a method used to manage a firm’s customers and improve the prospects to attract new ones. With CRM, data analysis of a certain customer of the firm is performed to improve the relationship between the customer and the organization.

Business Process Management is one of the many processes involved in Operations Management. This helps the company to improve performance by managing and enhancing the business processes undertaken by the said company.

Who Should Take This Course?

1. Introduction to PRPC
2. Introduction to User Portals
3. Introduction to Fields and Data Elements
4. Introduction to UI and Form Design
5. Introduction to Process Definition
6. Working with ClassGroup/WorkPool
7. Class Structure and RuleSets
8. Creating a Data Model
   Create a Property Using the New Rule Dialog
   b.    Change the Appearance of a property
   c.    Create properties Using the Define property Wizard
   d.    Create Embedded properties
   e.    Create a Data Table
   f.    Set Initial Values a Model Rule
   g.    Check-in/Check-out Functionality
9. Process Definition
   Create a  Sub-flow
   b.    Create a Tabbed Screen Flow
   c.    Call a Sub-flow from a Starter Flow
10. Case Management  (New in Pega 7)
    1. Stage based case management
11. User Interface
    Create a Section
    b.    Create a Section Containing Multiple Layouts
    c.    Adding a Section to a Flow Action
12. Advanced UI
    Conditionally Display a Layout Using a When Rule
    b.    Conditionally Display Property Fields
    c.    Create a Dynamic Select Control
    d.    Repeat layout( Row/Tree/Grid)
13. Dynamic Layouts  (New In Pega 7)
14. Decision Rules
15. In depth explanation on Activities and its methods.
    1. Obj- Methods
    2. RDB- Methods
    3. Validation Methods
    4. Property- Methods
    5. Page- Methods
    6. Flow- Methods
    7. Commit/Rollback
    8. Exit-Activity & Activity-End
    9. Call & Branch
    10. Other Methods

• Advanced Concepts

1. Assigning the work
   1. To Work List
   2. To Work Basket
   3. To Skill Based Work Basket
   4. To Current Operator

1. Creating Work Group / Work basket
2. Validation
   Types of validations
   b.    Difference between Rule-Edit-Validation and Rule-Obj-Validation
3. Declarative Rules
4. Data Pages  (New in Pega 7)
5. Advanced Activities
   Create an Activity with a precondition and a Transition
   b.    Create an Activity to Populate a Dynamic Select
   c.    Create an Activity to Write Data Table
6. SLA( Service Level Agreements)
   1. Define an SLA
   2. Assigning SLA to Assignment
   3. Assigning SLA to Work-Object
   4. Testing SLA
7. Integration Connectors
8. Connecting to External Data Base Using Connect-SQL
9. How to Use Dynamic SQL When Connecting to External DB
10. How to Send a Correspondence (E-mail)
    1. Manual Correspondence
    2. Automatic Correspondence
11. Correspondence Fragment
12. Configuring E-mail (Inbound/Outbound)
13. Configuring Web Services (SOAP).
14. Migration/Deployment (Import & Export)
15. Working with Agents
    1. Advanced Agents
    2. Slandered Agents
16. Debugging tools
    1. ClipBoard
    2. Tracer
17. Documenting the Application