ITIL4 Managing Professional Transition Module (Bridge Course):

This bridge course enables candidates to recognize their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

The module will provide information on the key elements of the following modules from AXELOS ITIL4 Managing Professional Module:

ITIL4 Certification Scheme:

Eligibility for ITIL4 (MP) Transition Course:

• To take the ITIL V4 MP transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits.
• Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

 ITIL4 Managing Professional Transition Course Outcomes:

The Learning outcomes are:

From the ITIL 4 Foundation Module:

• What's new in ITIL4?
• Practical approach on how to use ITIL from large to small organizations.
• Understand the key concepts of service management
• Understand the purpose and components of the ITIL service value system
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

From the ITIL 4 Specialist Create, Deliver and Support Module:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
• Know how to create, deliver and support services

From the ITIL 4 Specialist Drive Stakeholder Value:

• Understand how customer journeys are designed
• Know how to foster stakeholder relationships
• Know how to shape demand and define service offerings
• Know how to onboard and offboard customers and users
• Know how to act together to ensure continual value co-creation (service consumption /provisioning)
• Know how to realize and validate service value

• From the ITIL 4 Specialist High-Velocity IT:
• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

From the ITIL 4 Strategist Direct Plan and Improve Module:

• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement

 Benefits of ITIL4 Managing Professional Transition Module:

• Fastrack your way to ITIL v3 to ITIL v4
• Increase understanding of service management with an updated version of ITIL
• Be prepared for the implementation of ITIL4 in your organization

What is the Exam Format for ITIL4 Managing Professional Transition Module?

Exam type: Closed Book

Exam Duration: 90 minutes

Questions: 40 (Multiple Choice Questions)

Passing criteria: 70% a raw score of 28 marks or above

Purpose of ITIL4 Managing Professional Transition Examination is: 

• To assess whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:

• ITIL4 Foundation: to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts

• Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools

• Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users,

suppliers and partners, including key CX, UX and journey mapping concepts

• High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments

• Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The table below specifies the learning outcomes of the ITIL 4 Transition qualification, and the assessment criteria used to assess a candidate’s achievement of these learning outcomes, subsequent to a course of study. This syllabus is subdivided into each core module from which the content was drawn:

From the ITIL4 Foundation Module:

• What's new in ITIL4?
• Practical approach on how to use ITIL from large to small organizations.
• Understand the key concepts of service management
• Understand the purpose and components of the ITIL service value system
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

From the ITIL4 Specialist Create, Deliver and Support Module:

• Core service management activities
• The current scope of ITIL to cover the 'creation' of services. 
• Integration of different value streams and activities to create, deliver and support IT-enabled products and services
• Supporting practices, methods, and tools.

From the ITIL4 Specialist Drive Stakeholder Value:

• All types of engagement and interaction between a service provider and its customers, users, suppliers, and partners.
• Conversion of demand into value via IT-enabled services.
• Introduction to SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping.

From the ITIL4 Specialist High-Velocity IT:

• Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing
• Focusing on the rapid delivery of products & services to obtain maximum value.
• Focusing on digital organizations and digital operating models function in high-velocity environments

From the ITIL4 Strategist Direct Plan and Improve Module:

• Creating 'learning and improving' IT organization, with a strong and effective strategic direction.
• Focusing on Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
• A strategic approach to r plan and deliver continual improvement with necessary agility.