Certified Desktop Support Executive (CDSE)
Details
In this course participants will learn to,
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Explain all the features & specifications of the components of a PC & its peripherals.
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Assemble, Install & Configure a PC & its peripherals.
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Troubleshoot a PC & its peripherals.
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Setup a Local Area Network on Windows or Linux Platform.
Outcomes: Participant will be ready for further learning in System Administration and using it for setting up her own business.
The course will comprise of a series of lectures aided by demonstrations and followed by hands-on session on the prescribed equipment and/or software that the course is designed to cover.
Some amount of preparation by the participant is expected, for each session, using the course material available in the form of printed books.
Post each session the participant is expected to revise concepts and work on exercises provided at the end of each chapter in the books or assigned by the trainer during the session.
There is a project that will be assigned mid-way through the course. The trainer will form groups who will work together on a project. The project will carry a significant portion of the marks that will decide the grade obtained by a student on
completing the course.
The other form of assessment will be an online exam comprising of Multiple Choice Questions at the end of the module.
By purchasing or subscribing to this program, you agree to abide by the Usage Policy, Privacy Policy, Security Policies and any Terms and Conditions mentioned on this portal.
Please note, this course offered by TCS iON is for learning facilitation only with no placement assistance associated with it.
This Course Is Best For
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10th standard passed, Undergraduates, Graduates who want to make a career as a desktop support engineer.
What You Will Learn
Basic Electrical & Electronics, IT Security, Computer Organisation, Microprocessors & Memory Basics, PC Assembling & Troubleshooting, Configuring Windows 7, Windows 7 Enterprise Desktop Support Technician, Basic Red Hat Linux System Administration, Soft Skills
Duration: 25 weeks
Commitment: 12 hours per week
6 Hours Self-studies,
6 Hours Classroom time
Prerequisites
No prerequisites are required for this course, except for basic language skills, written and oral. Knowledge of English would be helpful.
Outline
Basic Electrical & Electronics
Brief Description : This module will cover basics of electricity and electronics which are essential for maintaining any kind of electrical or electronic equipment.
Recommended Learning Duration : 10 Hours
Computer Organisation, Microprocessors & Memory Basics
Brief Description : This module covers computer fundamentals in terms of its architecture and high-level internal operations.
Recommended Learning Duration : 12 Hours
PC Assembling & Troubleshooting
Brief Description : In this module the participants will learn to recognize the internal components of a PC and carry out trouble-shooting procedures.
Recommended Learning Duration: 20 Hours
Understanding portable systems: Laptops, TABs, etc
Brief Description : This module exposes the participant to the newer types of portable computing devices.
Recommended Learning Duration: 40 Hours
Configuring Windows 7
Brief Description : In this module participants will learn about Operating Systems and their features through Windows 7. They will learn how to configure various features of Windows 7.
Recommended Learning Duration: 16 Hours
Windows 7 Enterprise Desktop Support Technician
Brief Description : This module will provide participants with a better understanding of Windows 7 and how to support users on the same.
Recommended Learning Duration: 20 Hours
Red Hat Linux System Administration Part I
Brief Description : This module introduces participants to the Linux Operating System, its features and basic administration functions.
Recommended Learning Duration: 24 Hours
Soft Skills
Recommended Learning Duration: 20 Hours
Final Exam - Online, Proctored
This is the final evaluation module of learning.
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