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Overview
This unit introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT. Be able to understand and describe:
This unit introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT. Be able to understand and describe:
- The logic of value-creation within the context of the ITIL Service Lifecycle.
- Capabilities and resources.
- Service provider types and be able to choose between the types
- Dynamics of a service model based on the concept of value networks
- Strategic perspectives, plans, positions and patterns as applied to service management and IT in their own organization.
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IEVISION IT Services P. Ltd. is a niche skilled global IT professional Training, Certification and Consulting Services provider globally accredited by AXELOS - PEOPLECERT, EXIN, ISTQB & PECB (Professional Evaluation and Certification Board). IEVISION offering 100+ courses in the area of IT, Information Security, Project Management, Business Management and Quality Management.
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- AXELOS-PEOPLECERT, EXIN, ISTQB & PECB (ANSI) Accredited Training and Certification Provider
- 15 + Yr. Accredited & Certified Trainers
- 200 + Corporates
- 11,000 + Professionals trained in 16 Countries
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Service Catalogue:
- Information Security Training – CISSP, CISA, CRISC, CISM, COBIT, Cyber & IT Security Foundation.
- IT Service Management - ITIL, SIAM, DevOps Master, ISO 20000 LA & LI
- ISO 27001, ISO 20000, ISO 22301, ISO 24762, ISO 31000
- Six Sigma – Lean IT Foundation, Lean IT Kaizen, Lean IT Leadership
- Cloud Computing – Salesforce, CCC Professional Cloud Security Manager, CCC Big Data Foundation, Cloud Computing Foundation ...
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