Details
The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents.
The Service Strategy phase of the service lifecycle provides guidance on how to design, develop, and implement IT Service Management.
The organization’s management team will understand the costs and risks associated with their service portfolios and can efficiently use this information in their operational decision-making.
Having the proper strategies in place can give the company a proactive and productive approach to their business operations.
Outline
ITIL Intermediate SS - Course objective
- Introduction to service strategy
- Service strategy principles
- Service strategy processes
- Governance
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks
Vision: To contribute to businesses and society by developing professional skills innovative solution in the field of Information Technology.
Mission: Moulik strives to be a leading IT service company by delivering high quality services in training, consulting and outsourcing management and thus empowering our customers to be ahead of the competition
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